Frequently Asked Questions

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Payment methods and withdrawals

How can I make a deposit to buy lotto tickets?

You can make a deposit using one of the following payment methods: credit card, instant wire transfer, Skrill, Neteller, and Bitcoin.

How can I pay for the tickets?

You can make the payment using your deposit funds or using a credit card, instant wire transfer, Skrill, Neteller, and Bitcoin.

How can I withdraw the winnings?

You can request a withdrawal in My account section by selecting Withdraw, and following the on-screen instructions. Take note, that a credit card withdrawal disposal might only be carried out to the amount of funds paid with use of the particular card.

You can find the detailed information about withdrawals and payment methods may be found in point 5 of the Terms of use.

I can’t see the deposited funds on my account. Why?

It may take up to 60 minutes for the funds to show up on your account from the moment your request was made. If the deposited amount won’t be visible on your account after this time, please contact our support team immediately.

I want to pay for the ticket using a credit card, but the transaction is being rejected. Why?

Make sure you have entered your card number, expiration date and CVV code (on the back of the card) correctly.

VisaMasterCardCVV

 

Please note that the minimum amount for credit card payment is €2.

Please be advised that card processors sometimes deny payments based on their risk assessment. While we try to select card processors that have a high approval rate, we cannot guarantee that all cards will be accepted.

Why your card payment might be rejected:
You used a card that is not a Visa or Mastercard
You did not fill out your personal details on our website
Your card was issued from a bank in a country that the card processor does not support, such as Norway, USA, China, Turkey
You are logged in from an IP address which is different from the country where the card was issued. Consider using a VPN (Virtual Private Network) to change your IP address.

If you cannot pay due to one of the above reasons, we suggest that you try a different method:

Bitcoin is an option that works for almost 100% of our customers. Consider creating a Bitcoin wallet, it can be useful for many other purposes as well.
If you have a bank account in one of the following countries;

Austria
Belgium
Czech Republic
France
Germany
Hungary
Italy
Netherlands
Poland
Slovakia
Spain
Sweden
Switzerland

you can pay via direct bank transfer.

This works exactly like an online bank transfer, but the payment is processed instantly. Many of our users use this type of payment to fund their deposit.
Create an account at Skrill or Neteller. You can use your card to upload funds to that account, and then use the funds to pay on our website.

As you can see, there are many opportunities to participate in the world’s best lotteries.

What is the minimum deposit amount?

The minimum deposit amount at LottoMat is €10.

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