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Play Responsibly
At Lottomat, we believe lottery games should always be enjoyed as a form of entertainment. While winning prizes is exciting, participation in lottery games should never be viewed as a source of income or a solution to financial difficulties.
Responsible gambling means making informed decisions, understanding the risks involved, and remaining in control of the time and money you choose to spend. We encourage every customer to play within their personal limits and to enjoy lottery participation responsibly.
Our goal is to provide a safe, transparent, and enjoyable environment where customers can participate in international lottery games with confidence.
Our Commitment
Lottomat is committed to promoting responsible gambling and protecting the wellbeing of our customers.
We strive to:
- Encourage informed decision-making.
- Promote healthy gambling habits.
- Prevent underage gambling.
- Protect vulnerable individuals.
- Maintain a secure gaming environment.
- Comply with applicable legal and regulatory requirements.
- Support customers seeking information about responsible gambling.
We believe that responsible gambling is a shared responsibility between Lottomat and every player.
Gambling Is Entertainment
Lottery games are games of chance.
Every lottery draw is random and independent. Previous lottery results do not influence future outcomes, and there is no strategy or betting system capable of guaranteeing a win.
For this reason, lottery participation should never be considered:
- A regular source of income.
- An investment opportunity.
- A method of paying debts.
- A way to solve financial problems.
- A guaranteed method of making money.
Playing should always remain enjoyable entertainment.
Know Your Limits
One of the most effective ways to gamble responsibly is to establish personal limits before participating.
Before purchasing lottery entries, decide:
- How much money you can comfortably afford to spend.
- How often you wish to play.
- How much time you intend to spend participating.
Only use disposable income that you can afford to lose.
Never use money intended for:
- Rent or mortgage payments.
- Household bills.
- Groceries.
- Healthcare.
- Education.
- Loan repayments.
- Other essential living expenses.
If gambling begins to affect your financial stability, it is time to stop and seek support.
Healthy Gambling Habits
Responsible players understand that gambling should remain balanced with other aspects of life.
To keep your experience enjoyable:
- Set a budget before you play.
- Stick to your spending limits.
- Decide in advance how much time you will spend playing.
- Take regular breaks.
- Accept losses as part of the game.
- Enjoy winnings responsibly.
- Never chase losses.
- Maintain hobbies and activities outside gambling.
- Avoid gambling when stressed, upset, or under the influence of alcohol or drugs.
Financial Responsibility
Financial wellbeing should always come before gambling.
You should never:
- Borrow money to purchase lottery entries.
- Use credit intended for essential expenses.
- Gamble using money required for your family’s daily needs.
- Attempt to recover previous gambling losses by spending more.
Responsible gambling starts with responsible money management.
Recognising Problem Gambling
Gambling may become harmful if it begins to negatively affect your daily life.
Possible warning signs include:
- Spending more money than originally planned.
- Gambling more frequently than intended.
- Constantly thinking about gambling.
- Chasing previous losses.
- Borrowing money to continue playing.
- Hiding gambling activity from family or friends.
- Neglecting work, education, or relationships because of gambling.
- Feeling anxious, guilty, or depressed after gambling.
Recognising these signs early can help prevent more serious problems from developing.
Player Protection
Protecting our customers is one of Lottomat’s priorities.
We are committed to maintaining a secure environment by:
- Verifying customer identity when required.
- Protecting personal information.
- Monitoring suspicious activity.
- Preventing fraud and abuse.
- Complying with applicable Anti-Money Laundering (AML) and Know Your Customer (KYC) requirements.
- Promoting responsible gambling practices throughout our services.
These measures help create a safer experience for all customers.
Age Verification
Lottomat strictly prohibits gambling by anyone under the age of 18 or below the minimum legal gambling age applicable in their jurisdiction.
Where required, we may request documentation to verify a customer’s identity and age before providing access to certain services or processing withdrawals.
Accounts suspected of belonging to underage individuals may be suspended while verification is completed. Any activity conducted in breach of our Terms and Conditions may result in account restrictions or closure.
Parents and guardians are encouraged to supervise children’s online activities and keep account credentials and payment methods inaccessible to minors.
Protecting Vulnerable Persons
Gambling may not be suitable for everyone.
Individuals experiencing financial hardship, emotional distress, addiction-related problems, or other circumstances that may impair decision-making should carefully consider whether gambling is appropriate.
If gambling is no longer enjoyable or begins to create stress, we strongly encourage taking a break and seeking professional support.
Family members and friends can also play an important role by recognising warning signs and encouraging early intervention.
AML & Fraud Prevention
Lottomat operates procedures designed to help prevent money laundering, fraud, identity theft, and other prohibited activities.
To comply with applicable regulations and protect our customers, we may:
- Verify customer identity.
- Request supporting documentation.
- Review transactions.
- Monitor suspicious account activity.
- Temporarily suspend transactions or accounts where necessary.
- Refuse services where fraudulent or illegal activity is suspected.
These procedures contribute to maintaining a fair and secure gaming environment for all users.
Self-Assessment
Ask yourself the following questions honestly:
- Do I spend more money than I intended?
- Do I gamble longer than planned?
- Have I ever tried to recover losses by gambling more?
- Do I hide my gambling from family or friends?
- Do I borrow money to gamble?
- Does gambling negatively affect my finances?
- Do I feel stressed or guilty after gambling?
- Has gambling affected my work or personal relationships?
If you answered « Yes » to several of these questions, it may be beneficial to take a break from gambling and seek professional advice.
Taking a Break
If you believe gambling is becoming difficult to control, consider taking immediate action.
- Stop gambling temporarily.
- Review your gambling budget.
- Discuss your concerns with someone you trust.
- Seek professional guidance.
- Contact Customer Support if you need assistance with your account.
Seeking help early often prevents more serious gambling-related harm.
Organisations That Can Help
If you or someone you know is experiencing gambling-related difficulties, professional support is available through the following organisations:
These organisations provide confidential information, educational resources, counselling, and support for both gamblers and their families.
Responsible Marketing
Lottomat is committed to responsible communication.
Our marketing materials are designed to provide accurate, transparent and balanced information about our services.
We do not encourage excessive gambling, portray gambling as a financial solution, or suggest that winning is guaranteed. We encourage customers to make informed decisions based on realistic expectations and to participate only for entertainment.
Need Assistance?
If you have questions regarding responsible gambling, your account, identity verification, or any of our policies, our Customer Support team is available to assist you.
We encourage every customer to play responsibly, stay informed, and remember that lottery games should always remain an enjoyable form of entertainment.
Thank you for choosing Lottomat.